Overview
Ensure timely and correct deliveries (SLA`s or service level agreements) to clients located in UK and Ireland, providing quality in payroll service delivery, and taking pride in contributing to high customer satisfaction. Offices based in Walton-On-Thames.
Client Details
Our client is a large organisation with a widespread reach throughout the UK & Ireland, they are committed to providing cutting-edge solutions to their customers and fostering an environment of continual development and growth.
Hybrid working: 2 days from home and 3 from the office per week.
Description
The Payroll Supervisor (HYBRID) role involves:
Managing Customer Service and continuous improvements:
* Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer
* Monitors, follows up, reports and analyses operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met
* Proactively drives offshoring and nearshoring transition activities for own customers
* Ensures that customer documentation such as OPM and control framework is always up to date
* Approves system or process changes and different type of authorization requests to customer systems
Customer Service and relationship management:
* Acts as the operational single point of contact/escalation for named customers
* Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes
* Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model
* Has always a good overview of what is going on with the customer and addresses critical customer issues without delays.
Financial management:
* Monitors, follows up, reports and analyses customer specific financial KPI’s such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps
* Has good understanding of the customer agreement, billing principles, SLA’s and related service credit schemes. Ensures that all services are accurately billed on timely manner.
* Manages and follows up on change orders for own customer
Profile
A successful Payroll Supervisor (HYBRID) will:
- be a Payroll subject matter expert, ideally from a Payroll Supervisor, Team Leader, or Manager level role.
- Will be looking to utilise their Payroll knowledge in a position that does not involve Payroll processing.
- Excellent customer service and client relationship management skills.
- Exceptional problem-solving abilities and a proactive approach.
Job Offer
Payroll Supervisor (HYBRID) role offers;
- A competitive salary ranging from £40,000-45,000
- An inclusive and supportive company culture that values employee development.
- A position based in the scenic location of Walton-On-Thames. (HYBRID: 3 days in the office, 2 from home)
Benefits:
- Customer and Employee Referral schemes
- Occupational sick pay (8 weeks)
- Occupational maternity leave package (12 weeks)
- Life assurance (3x basic salary)
- Employer pensions contributions of 5%
- Bonus scheme with accelerators
- Private Medical Insurance (with option to add dependants)
- Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
- Financial rewards for long service and achievements
- Free eye tests
- Monthly £100 cash prize draw
