Overview
Newly created role designed to enhance how data is used to drive revenue growth & operational efficiency across multiple European luxe hotel assets and geographies. Key role turning operational analysis into strategy and importantly, to improved guest experience.
Client Details
Our client acquires, manages and operates high grade hospitality assets (€100-€500m hotels) in key cities around Europe. They’re committed to delivering outstanding experiences for their customers and expanding their portfolio through organic growth in key locations. They are a specialist investor with a long-term view and globally recognised (Top 5) institutional backing.
Description
This role manages detailed, task-driven processes such as data collection and analysis, presentation preparation, and post-meeting follow-up on a monthly and quarterly basis. On the commercial side, it oversees forecast coordination, reporting cycles, and strategic initiatives- adding value through report building, data validation, commentary drafting, and action tracking. Operationally, it supports guest satisfaction, service delivery, and cost optimisation, playing a key role in turning strategy into results.
General / Cross-functional
- Own the full cycle for monthly business reviews, quarterly commercial deep dives, and restaurant & bar performance reviews- managing timelines, inputs, data consolidation, presentation decks, commentary drafts, and presentation quality
- Produce concise pre-meeting summaries for leadership, visualising key performance trends, cost risks, and opportunity areas
- Develop reporting and presentations for internal and external purposes, including board meetings, with a focus on continuous improvement
- Take structured meeting notes and maintain a central action tracker, recording agreed actions, deadlines, and responsible parties
- Escalate overdue or blocked actions to relevant department heads
Commercial
- Manage the master forecast tracker: gather hotel inputs, validate formulas and comments, align deadlines, and ensure timely upload to Fairmas
- Coordinate with hotel teams to ensure commentary meets expectations- clearly explaining variances (‘why and what’) before submission
- Perform variance analysis across key metrics (e.g. YoY, budget, forecast, STR, guest mix, segment performance), highlighting anomalies and recommending corrections
- Identify untapped revenue opportunities by analysing STR data, channel performance, up-selling results, and segment mix- suggesting targeted actions
- Integrate OKR reporting into monthly and quarterly cycles by updating dashboards and reports
- Translate commercial strategies into operational actions, linking guest satisfaction, service quality, cost controls, and up-selling performance
- Liaise with hotel-based commercial leads to gather and refine inputs for planning, reporting, and performance tracking
Operations
- Support hotel openings and renovations by tracking milestones and dependencies
- Evaluate up-selling performance using POS and pre-arrival data, premium room sales, and F&B metrics- recommending revised incentive structures
- Assist in implementing a hotel compliance framework, including a tracker and cyclical follow-up checks
- Collaborate on solutions to audit findings, guest experience gaps, and service delivery risks
- Monitor operational KPIs with commercial impact (e.g. service scores, guest feedback, audit compliance) and integrate into portfolio reporting
- Liaise with hotel-based operational leads to gather and refine inputs for planning and performance tracking
- Support roll-out of LQA across the portfolio- developing analysis and optimisation strategies
- Work with the Sustainability team and Head of Operations to implement environmental strategies and ensure hotel teams follow guidance
System & Data Management
- Pull, clean, and consolidate data from Opera, BI tools, Excel trackers, and other relevant sources
- Maintain central dashboards, trackers, and tools for portfolio performance, commercial delivery, and forecast accuracy
- Identify and implement improvements to reporting processes and system outputs
- Build and test new tools, dashboards, or analysis frameworks- ensuring scaleability and usability
- Support light implementation of automation or AI tools for reporting and insight generation, including vendor testing, AI commentary drafts, and Excel macros
Profile
The successful Hotel Revenue & Ops Associate should have:
· 4-6 years’ work experience (ideally including pre-covid), in commercial or operational support roles at Hotels, Area or Cluster level.
· Revenue management or commercial analysis (Hotels) background with operational exposure preferred.
· Understanding of hotel P&L structure and key performance metrics essential.
· Advanced Excel and strong PowerPoint skills.
· Demonstrated ability to manage multiple priorities with strong organisational skills.
· High attention to detail and comfort with numerical analysis.
· Strong written and verbal communication.
Job Offer
- Competitive basic salary
- Annual bonuses (subject to year on year increments)
- Market-leading benefits
- Excellent in-house & external training / professional courses.
- For the right, successful candidate our client has the ability to sponsor an existing visa.
