Overview
Duty Manager – Luxury 5* Boutique Hotel, Central London
Salary: Up to £35,000 (including service charge)
Location: Central London
Are you a passionate hospitality professional with a flair for delivering exceptional guest experiences? We’re looking for an experienced Duty Manager to join the team at a prestigious 5-star boutique hotel in the heart of London.
As Duty Manager, you’ll play a key role in ensuring the smooth day-to-day running of the hotel, leading by example to uphold high standards of service and guest satisfaction. You’ll oversee front-of-house operations, support the management team, and act as the main point of contact for guests and team members.
Responsibilities
- Oversee daily operations and ensure an exceptional guest experience throughout the hotel
- Lead and support front-of-house teams, ensuring standards are consistently met
- Handle guest feedback professionally and proactively resolve issues
- Support senior management in training, development, and staff motivation
- Ensure compliance with health, safety, and security procedures
- Maintain a strong presence throughout the hotel, especially during peak periods
Requirements
- Previous experience in a supervisory or Duty Manager role within a 4* or 5* hotel
- Excellent leadership, communication, and problem-solving skills
- Impeccable attention to detail and a genuine passion for luxury hospitality
- Ability to remain calm and professional under pressure
Job Tenure: Permanent
