Overview
This role involves a CRM Executive who will be responsible for executing CRM strategy and managing customer communication across various digital platforms out of their Solihull offices.
Client Details
Our client is a well-established, retail giant in the UK. With a workforce of over 10,000 employees, they have a prominent presence in the retail market. The company is committed to delivering the best customer service and offers a diverse range of products.
Description
-
Execute and develop CRM strategies to drive customer retention and loyalty.
-
Manage customer communication across various digital platforms.
-
Utilize data-driven insights to enhance customer experience.
-
Coordinate with the digital team to optimize campaigns.
-
Monitor and report on CRM campaign performance.
-
Ensure compliance with data protection regulations.
-
Contribute to the overall digital strategy.
-
Support in the development of the customer journey strategy.
Profile
A successful CRM Executive should have:
-
A degree in Marketing or a related field.
-
Proficiency in CRM software and digital marketing tools.
-
Strong analytical skills to derive insights from data.
-
Experience in email marketing and customer segmentation.
-
Knowledge of data protection regulations.
-
Ability to commute to their Solihull offices 3 days a week
Job Offer
-
An estimated annual salary range of £30k
-
Benefits package including pension and healthcare.
-
A culture that values collaboration and innovation.
-
Opportunity to work in an established company within the retail industry.
-
Chance to contribute to the company’s digital marketing strategy.
